COVID-19 Update for The Achievable Health Center 3/23/20

Dear Patients,

What a challenging time! I hope you’re all well and taking good care of yourselves and your loved ones.

First of all, we are OPEN! We know that your regular medical problems and concerns haven’t gone away and we’re here to help you.

That being said, our first priority is keeping our patients and our staff healthy, so we have some new procedures in place.

Routine Well Care – We ask that you postpone routine well care at this time. The primary exception to this is young children who need vaccines. We don’t want to miss vaccines and have an outbreak of measles or pertussis on top of the COVID-19 outbreak. If you have questions about this, please give us a call.

Telephone and Video Visits- We are beginning to offer video and telephone visits. If you would prefer to hold your visit by telephone or video, please let the call center representative know when you call. Your provider will review your request for a telephone or video visit and we’ll let you know if that’s appropriate and how to set that up.

Your providers are also reviewing the schedule and if they believe a telephone or video visit is most appropriate for you, we will be calling you to discuss.

Entering the Health Center

We ask everyone visiting the health center for any reason to call ahead. This includes stopping in for labs or to pick up a form. We will be screening you for symptoms of COVID-19 before your visit and making recommendations if you have symptoms. Please do not walk-in for an appointment or to pick something up without calling first.

If You Have Symptoms

If you have symptoms of COVID-19 (like fever and cough), we will typically recommend isolating at home. If you have questions about whether you should be tested, please call the office and we will make recommendations.

Your Safety at the Office

We are implementing additional cleaning, masking, and distancing procedures to ensure your safety at our office. We will also be designating specific times of the day when patients who have any symptoms can be scheduled. You can help us keep our staff and patients safe by calling ahead, answering our questions honestly, and following our guidance in the office to the best of your ability.

Thank you again for trusting us with your healthcare. Stay well!

Michelle Catanzarite, MD

Additional Resources:

CDC: 10 Ways to Manage Respiratory Symptoms at Home:

https://www.cdc.gov/coronavirus/2019-ncov/downloads/10Things.pdf

https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html

What is Social Distancing?

https://www.orangecountync.gov/2358/Social-distancing